We are looking into migrating our collections calling team to use MIFOS to perform and report all actions

Description

We are looking into migrating software our collections team (Inhouse and Outsourced) to MIFOS

  • The Head of collections should be able to assign the specific account to agent in MIFOS.

  • The agents will perform all the functionality and update MIFOS on the various DPD portfolios

  • The Loan Account may or May not be generated in Mifos - we will have to import the collectionsheet from 3rd party systems

  • Omni Channel - Agent should be able to Telecall using Third Party Telephony Integration

  • Use SMS and eMail systems to interact with the account

  • Other Social Channels where applicable

  • Various Pre Configured Disposition Codes are populated in each interaction

  • Reports are generated for portfolio Review

Environment

None

Status

Assignee

Unassigned

Reporter

Sumeet Srivastava

Labels

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Implementation Priority

Should

URL

None

Story Points

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Team

Core

Scheduled For

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50% Estimate

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90% Estimate

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Deployment

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Epic

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Request Type

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Requestor

None

Number of Support Tickets

None

Customer

None

Notify

None

productboard URL

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Components

Priority

Blocker

Epic Name

Collection Agents using MIFOS to perform collections
Configure