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  1. MIFOS2X-6162

We are looking into migrating our collections calling team to use MIFOS to perform and report all actions

    Details

    • Type: Epic
    • Status: Open
    • Priority: Blocker
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Collection Sheet Entry
    • Labels:
      None
    • Epic Name:
      Collection Agents using MIFOS to perform collections
    • Implementation Priority:
      Should
    • Team:
      Core
    • Sprint:

      Description

      We are looking into migrating software our collections team (Inhouse and Outsourced) to MIFOS

      • The Head of collections should be able to assign the specific account to agent in MIFOS.
      • The agents will perform all the functionality and update MIFOS on the various DPD portfolios
      • The Loan Account may or May not be generated in Mifos - we will have to import the collectionsheet from 3rd party systems
      • Omni Channel - Agent should be able to Telecall using Third Party Telephony Integration
      • Use SMS and eMail systems to interact with the account
      • Other Social Channels where applicable
      • Various Pre Configured Disposition Codes are populated in each interaction
      • Reports are generated for portfolio Review

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            • Assignee:
              Unassigned
              Reporter:
              sumeets2015 Sumeet Srivastava
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              Dates

              • Created:
                Updated: