Right now Mifos X contains core client management functionalities including tracking basic demographic information, know your customer information, document management, and survey collection through data tables. As financial institutions serving the poor begin to offer a more in-depth and diverse range of financial inclusion products, the need for more robust client management and in-depth client understanding has grows. Their core system needs to provide more and more CRM-type functionality that complement the portfolio management and financial/social reporting the Mifos X provides.

This project will work to deliver the initial set of customer relationship management functionalities including a module for tracking inquiries, complaints

<BINNY> Can you expand with other reasonable expectations for a summer deliverable. We can also include additional functionalities as

Deepening the client relationship and ensuring fair, responsible, and transparent financial services to the poor is a core piece of the industry's roadmap for financial inclusion. Providing customers the ability to voice their concerns and feedback about the services they're receiving provides a simple yet powerful tool to protect the client. Empowering the financial institution with the ability to track these inquiries and overall maintain a more holistic relationship tracking entire lifecycle of their clients gives them a much better ability to understand their clients and respond to their needs with appropriately designed services and products.

This project would seek to create one unified ID/login and profile for community members similar to the OpenMRS ID. It would achieve the following two primary objectives:

1. One unified profile and identity for community members in which they can share with the community who they are and also build reputation and recognition. This ability to discover and self-identify with other community members is difficult when we have so many different tools and profiles to maintain.
2. Single Sign On for our various collaboration and community infrastructure tools listed below.

This module will have a request management functionality. A request can be of 2 types: Complaints and Service Requests. Each request must be against a customer and optionally against an account of the customer. Each request will go through a simple workflow.

Actions that can be performed on a request:

Assign -> will change status to "assigned"

Start Work --> will change status to "in progress"

Close --> will change status to "closed" (with a sub-reason code)

At each step user can enter comments.

The customer summary screen will have a link to view the requests of the customer - along with a summary and current status - with option to click-through to get the complete history of each request.

Deepening the client relationship and ensuring fair, responsible, and transparent financial services to the poor is a core piece of the industry's roadmap for financial inclusion. Providing customers the ability to voice their concerns and feedback about the services they're receiving provides a simple yet powerful tool to protect the client. Empowering the financial institution with the ability to track these inquiries and overall maintain a more holistic relationship tracking entire lifecycle of their clients gives them a much better ability to understand their clients and respond to their needs with appropriately designed services and products.

This project would seek to create one unified ID/login and profile for community members similar to the OpenMRS ID. It would achieve the following two primary objectives:

1. One unified profile and identity for community members in which they can share with the community who they are and also build reputation and recognition. This ability to discover and self-identify with other community members is difficult when we have so many different tools and profiles to maintain.
2. Single Sign On for our various collaboration and community infrastructure tools listed below.

1. Identifying a single sign-on authentication protocol that ties together authentication of our various community collaboration tools: 1) Atlassian Studio - JIRA, Confluence, JIRA Agile, 2) Social Q&A - AnswerHub 3) Mailing Lists - Mailman (administered through SourceForge 4) Source Code Version Control - GitHub 5) Continuous Integration - Jenkins 6) General Community Website (mifos.org) - Wordpress 7) Partner Directory
   1. This could be built out independently, tie into some OpenID protocol, or leverage one of our existing tools for this authentication - Atlassian Studio/Crowd or AnswerHub or another common OpenID protocol. 
2. Design and implement a dashboard to handle the creation of this unified ID
3. Design and create a common profile tied to this ID with basic information and photos that is searchable by the community.

Design a profile

Extra Credit:

• Gamification/Reputation Building - Tie into Open Badge system like Mozilla Open Badges http://openbadges.org/ or Ushahidi Badges: http://ushahidi.github.io/Badges/

Impact is two-fold:

• Common unified profile and identity can help to grow collaboration and participation in the community. By being able to simply share who you are or discover who's in your community, we can deepen the bonds of community which motivates each member to participate more often and invest personally in the health of the community. Building reputation and recognizing efforts of each type of community member (users, partners, volunteers, etc) in a tangible way also helps to increase participation.
• Single sign-on will it make much easier for community members to collaborate and communicate. Right now there is often a high barrier to signing up for the various tools - SSO will make that process easier but also encourage others to more regularly be involved.

To run any business successfully, you need the insight of the business and that is possible when you have information system in which you can get the information in the format your business analysis team needs. And in current world business are very much market adaptive and market scenarios changes very rapidly. To cope up with that  good MIS need to have Ad-hoc report builder.

Easy-to-use, drag-and-drop report designer builds crosstabs, tables, and chart-based reports using a standard browser.

The ad hoc reporting will be based on a logical mapping of Mifos data elements to business entities (like customer, loan account, savings account, loan transactions, savings transactions etc.) and business attributes (like loan approved date, loan amount, loan outstanding amount etc.). An end user will be able to configure and generate reports based on these business entities and business attributes.

Reporting fields and reporting criteria will support basic derived fields like "days overdue", "amount overdue", "customer total outstanding amount", "customer total relationship value" etc.

The reporting will support basic functions like summing up totals, sorting based on different fields and grouping based on different fields.