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Maintaining the Clients Database for all the clients of a financial institution is one of the important aspect of any financial institution. This clients database includes:

  1. Clients Personal Information(Name, Date of Birth, Client Activation Date. etc)
  2. Client's Loan Portfolio (All the loans that particular client has, including the status of those loans, Repayment schedules, transactions, etc)
  3. Client's Savings Portfolio
  4. Clients additional details
  5. The documents submitted by the client.
  6. Assigned Staff .

 

 

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 Create a Client

  1. Click on "Clients" tab on top left, next to Mifos icon on home page. It opens the news page containing list of all the clients. 
  2. There is a "+Create Client" tab on top right corner, Click on it to see the following page. 

     

  1. Field Name (attribute)Description
    OfficeSelect the office to which Client belongs
    First NameProvide Client's First Name (Mandatory Field)
    Last NameProvide Client's Last Name (Mandatory Field)
    Mobile NumberEnter the Client's Mobile Number
    Date of BirthEnter the Client's Date of Birth using Date Picker
    Client TypeFrom the drop down, select the client type. This may be individual, business, child, senior citizen. Your organization creates Client Type during Initial Configuration.
    External IdGive the unique ID which is useful for searching options and whenever client is transferred from one branch to another.
    Client Classificationhere you can select indiviidual, married, widow. etc.
    StaffAssign a staff for the client based on the office
    GenderUse the drop-down menu to select the gender of client.
    ActiveChecking it , will enable one more field, Activation Date. If Client is already activated please provide activation date.
    Open Saving AccountCheck this, to create the savings account for the client while client is being created. After checking this, one more field will appear, "select saving account", in order to select the savings product.

Activate a client

If Client is not activated, while creation then follow these steps:

  1. In the list of Clients, select the client and click on Activate button as shown in the image. 

     

     

    2.   Refer the following image and enter the activation date and click on submit button to activate the client. 

Edit an existing client

In order to edit the Client, 

  1. Click on Client to view the client
  2. Then Click on Edit button to see the following window:

   3) Enter the details and click on Submit button.

Assign staff to a client

 To assign a staff for the client, 

  1. Click on Client to view the client
  2. Then click on "Assign Staff" tab. 

Select the staff from drop-down list

Transfer a client

1. Open the list of clients by  clicking on "Clients" tab.
2. Click on the client to view his profile
3. Click on the "Transfer Client" tab


 

 4.  Select the office to where Client is transferred and then click on Submit button. 

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        5.   A new window will open where you have to click on "Accept Transfer" tab to finish the client transfer.

            

 

Close a client

Follow these steps in order to Close a Client

  1. Go to the Client's profile. 
  2. Click on "Close" tab
  3. A new window will open. Provide "Closure Date" and "Closure Reason".
  4. Click on "Submit" button to close the Client. 

 

Re-activate client

Follow these steps in order to "Re-activate" a Client

  1. Go to the Client's profile
  2. Click on "Re-activate"  button.

 

 

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