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The number of staff you’ll need to hire to support for supporting Mifos will vary depending on the size and complexity of your operations and the degree of in-house expertise that exists. Here we’ve provided information about the roles that need to be fulfilled and the number of staff that may might be required.
First, your organization will need to set up an internal Mifos project team. This team may consist of the following:
- Project Champion: Provides management oversight and decision making so that Mifos integrates into your financial institution operationsinstitution's operations.
- Project Manager: Coordinates and serves as a liaison between the different stakeholders in the project, which may include the financial institution internal institution's internal MIS team, the Mifos Support Specialist and the Mifos Development Specialist.
- Project Coordinator: Provides support for all project activities, including requirements gathering, reports design and data migration.
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- System and database administration support
- Systems planning – new features, new infrastructure etc
Interface Between financial
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institution's Client and Mifos Community
- FeatureFeatures/requirements scoping
- Communicating progress & lessons learned
- Extracting technical advice from community
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The amount of data migration necessary varies significantly across financial institutions. Some won’t migrate any legacy data, others some will manually enter a selected data set, while others will perform a complete migration of legacy data. Because data migration is very complex, try to limit data migration.
If an outside vendor has been employed, the data migration and branch rollout roll out phase might involve the following financial institution and vendor staff.
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- Team lead, for data mapping and , data migration and reports
- Project coordinator, for communications communication with the financial institution
- System administrator, for system administration and liaison between the hosting facility and the financial institution MIS institution's MIS team
- Developers, for data mapping and , data migration and reports
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Your organization may need two on-staff resources to provide ongoing maintenance for Mifos. Responsibilities include training new users, fielding support calls from branches, troubleshooting system issues, and defining new feature requirements. A formal Service Level Agreement should be implemented , to ensure a specified level of system performance, query response time, etc.