- Determining whether upgrades or bug fixes are required:
- What criteria will your organization use for determining this to ensure that it is minimally disruptive to the organization, but still gaining benefit of upgrades/bug fixes when necessary?
- Upgrade process /bug-fix process:
- Who will be responsible for making sure that this is executed successfully at your organization?
- What will the process be?
- What type of test hardware is required to do acceptance testing on an upgrade/bug-fix?
- What kind of user acceptance testing and training will be done for upgrades?
- Hiring/staffing to support this function
- Documentation