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An invaluable reference guide to understand the various products and services and policies and processes to effectively deliver financial inclusion is the New Microfinance Handbook published by CGAP. Download it here.
Feature List
Client Management
Client Identification (KYC)
- Mifos X fully supports KYC requirements, allowing you to store customer photos and signatures and upload a range of identity documents which can be searched and catalogued by their unique identifiers. Personal data is protected through strong KYC tools, layered account verification and the security built into the architecture of the platform itself. Fully compliant with any country’s Know Your Customer rules and regulations.Status colour Green title Complete
Online Photographs And Signatures
- Photographs and signatures tie to the client record visible on main client screen.Status colour Green title Complete
Document Attachment (Photos, Applications, IDs)
- ID card, passport, driver's license can be captured with supporting image. Application, decision documents, account agreements upload and tie to the client.Status colour Green title Complete
Data Tables
-Collect any type of user-defined data and attach at any entity or record (client, group, loan, etc.) - all data can then be analyzed and reported on.Status colour Green title Complete
Client Relationship Management
- Any type of additional information for a client can be capture via our data tables or surveys modules. Data tables allows you to create custom forms to capture any type of data for any entity within Mifos X. Surveys including the PPI and other SPM frameworks can be defined and captured within Mifos X. Notes are supported within each client. Currently on our roadmap is basic CRM functionality for complaints handling and case management. Accounts and loans will tie into master client account.Status colour Green title Complete
Customer Closure and Blacklists
- Close individual account or the entire client and blacklist clients no longer eligible for services.Status colour Green title Complete
Client Risk Analysis
- Use tools such as Client Monitoring, Credit Scoring, Document Templates, and Product Mix to analyze the risk your client poses. Review new customer applications prior to opening accounts with a customer approval process and blacklist clients no longer eligible for services with the Customer Blacklist tool. With the Client Risk Analysis tool, the user has the ability to track client behaviors to identify potential risk areas.Client Education Status colour Green title Complete
Client Protection Credit Scoring
- Throughout our community, numerous Partners have built mobile applications which directly foster financial education. Mifos X offers the ability to track client behaviors to identify potential risk areas. Additionally, the user can score credit based on criteria set up by the organization. Using our data tables and reporting framework, one could configure their own homegrown credit score within Mifos.Status colour Green title Complete
Document Templates
- Personal data is protected through strong KYC tools, layered account verification and the security built into the architecture of the platform itself. Better protect and manage your clients with tools such as online photographs, online signatures, online identification documents, online document storage, and data tablesStandard communication templates for client communication and WYSIWYG editor to create user-facing documents dynamically populated by data from Mifos.Status colour Green title Complete
Product Mix
- Use Mifos X to define rules to restrict number and types of simultaneous loans for individual clients.Status colour Green title Complete
Social Performance Management
- Surveys including the PPI and other SPM frameworks can be defined and captured within Mifos X. Integration with the Progress out of Poverty Index (PPI) scorecard available for all countries. Use the MPAT (Multidimensional Poverty Assessment Tool), which provides measurable data analytics and client insight to assess the impact Mifos X makes in financial inclusion.Status colour Green title Complete
Client Education
- Throughout our community, numerous Partners have built mobile applications which directly foster financial education.Status colour Green title Complete
Patron Approval Process
- Mifos X full supports the review of new customer applications prior to opening accounts.Status colour Green title Complete
Client Protection
- Personal data is protected through strong KYC tools, layered account verification and the security built into the architecture of the platform itself. Better protect and manage your clients with tools such as online photographs, online signatures, online identification documents, online document storage, and data tables. Status colour Green title Complete
Unlimited Individual Patrons (Members)
- We wanted Mifos X to be scaleable to have the ability to support extremely large financial institutions. So, with Mifos X, there is no restriction on the number of accounts you can create. The user can configure unlimited savings, loans, and share accounts. Don’t let your business be restricted by an un-scaleable platform, instead, grow your business with Mifos X.Status colour Green title Complete
Unlimited Group Patrons
- Patron Approval Process Status colour Green title Complete Status
the review of new customer applications prior to opening accounts.Duplicate Patron Verification
- Document Attachment (Photos, Applications, IDs) Status colour Green title Complete Status
Multi Language Status colour Green title Complete
- Mifos X currently supports: Spanish, English, Georgian, French, Portuguese, Vietnamese, Chinese, Lao, and Hindi. Additional translations are in development.Status colour Yellow title In Development
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Mobile Field Operations Via Tablet or Smartphone
- The Android Field Operations App is designed for field officers to interact with the Mifos X platform from the field. Mifos X functionality on for field operations in the most remote areas with Tablet.Status colour Green title Complete
Transaction Network InterfaceInterface
Store and Forward Capability
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Client Approval & ProcessesBusiness Management
Chart of Accounts Management
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Trial Balance
Book Closures
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Security
Data Scoping
Authentication
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