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An invaluable reference guide to understand the various products and services and policies and processes to effectively deliver financial inclusion is the New Microfinance Handbook published by CGAP. Download it here. 

Client Management

• Client Identification (KYC)

• Client Relationship Management

• Client Risk Analysis

• Client Education

• Client Protection

• Social Performance Management

• institutional Management (Office Hiearchy)

• Client Management   Unlimited Individual Patrons (Members) Unlimited Group Patrons Patron Approval Process Patron Closure & Blacklists Branch Management Center Management Duplicate Patron Verification New Patron Approval Process Document Attachment (photos, applications. ID) Multi Language Multi Currency

Mobile Delivery & Enablement

• Mobile Field Tools & Processes
• Continue the development of Android app.  According to the Gates Foundation, “In wealthier countries, people conduct most of their financial activities in digital form, and value is stored virtually and transferred instantaneously. The global revolution in mobile communications, along with rapid advances in digital payment systems, is creating opportunities to connect poor households to affordable and reliable financial tools through mobile phones and other digital interfaces.  In fact, research has shown that the most effective way to significantly expand poor people’s access to formal financial services is through digital means. In addition to cost savings, digital financial services offer a wide array of benefits:
• Mobile Financial Services and Products (Micro-savings)
• Mobile Payments, Transfers, and Remittances (M-Pesa)
• Mobile Delivery Channels (Agents & Correspondents)

• Mobile Field Operations Via Tablet or Smartphone

  Transaction Network Interface

  Store and Forward Capability

  Email Support

  Bulk Loan Assignment

  Bulk Collections Assignment

  Open API For Easy Customization

Business Management

Reporting & Business Intelligence

Accounting & Financial Control

Internal Control/Audit Features.  There are a few best practice features that need to be spec’d out and put into the development flow.  These include:  Locking employee out of transacting on their personal account and family relationship accounts; logging unsuccessful sign on attempts; allowing user to log on at multiple locations simultaneously (e.g. 3PCs in office, can log on to all three); generating report of supervisory overrides; for those FIs with multiple branches, system should flag “branch hopping” or multiple transactions at different locations; 

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Check Management & Printing.  This will require system enhancement to keep track of checks printed and track the numbers.  This has not come up as a client requirement and will remain low on the enhancement priority list.  

Business Process and Rules

Client Approval & Processes

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Trial Balance

Book Closures

Entity Management

Security

Data Scoping

Authentication

Authorization (Permissioning)

Audit

Usability & Navigation (Accessibility)

In-app help.   This is a good volunteer opportunity to build tool-tips and content-sensitive help within MIFOS X.  The help can point to existing user documentation.

Bulk Processes

Off-line (store and forward)

Deployment