...
- Processes for performing application administration duties such as making configuration changes to Mifos, adding/changing products, adding/changing offices, roles & permissions, etc
- Processes for performing user maintenance (adding new system users, removing system users who have left the organization, etc)
- Documentation
- Hiring/staffing to support this function
Determining future needs in Mifos product
Bug fixes
- Process for communicating bug fix needs to the Mifos community
- Process for having bug fixes made
New features and enhancements
- Process for requesting new features
- Process for working with Mifos community to have new features built
New reporting requirements
- Process for determining requirements for new reports <TO UPDATE>
- Process for having new reports added into Mifos