Organization's Product & Services Overview

NEW ACCOUNT SAMPLE PROCEDURES

USE THE FOLLOWING TO CUSTOMIZE WRITTEN PROCEDURES FOR YOUR UNIQUE ORGANIZATION

Accounts & Services Overview

All customers / clients must maintain a prime share as a condition of membership.  An initial membership fee of XXXX and a minimum deposit of XXXX is required to join the organization.  Dividends are paid and compounded monthly on all account balances of $100 and over.  The account may be individual or joint ownership with rights of survivorship.   All share accounts carry deposit insurance up to XXXXX.

Primary Savings Account

Term Savings

Current Account

[LIST EACH ACCOUNT TYPE OFFERED BY YOUR ORGANIZATION.

 INCLUDE A BRIEF DESCRIPTION OF THE ACCOUNT FEATURES SUCH AS:

• PURPOSE OF THE ACCOUNT
• ACCOUNT BENEFITS
• MINIMUM BALANCE REQUIREMENTS
• DEPOSIT REQUIREMENTS
• WITHDRAWAL REQUIREMENTS

INCLUDE A BRIEF DESCRIPTION OF ALL SERVICES AVAILABLE TO THE CUSTOMER:

• MOBILE MONEY
• FIELD OFFICER VISITS
• MONEY TRANSFER
• CHECK WITHDRAWAL

New Client Procedures

The Customer / Client Service Representatives (CSR/MSR) act as personal bankers to every account holder.  The CSR/MSR has the ability to open savings, Chequeing, process and disburse loans and accept teller transactions.  This is a full-service position that allows our members one point of contact for all of their banking needs.

Know Your Customers (KYC)

It is the policy of (ENTER YOUR ORGANIZATION’S NAME HERE) to comply with the (ENTER REGULATORY BODY HERE) Know Your Customer Requirements.