Client Data Transparency

Networks and Resources

• Smart Campaign - led by the Center for Financial Inclusion
• Microfinance Transparency
• Social Performance Task Force
• Imp-Act Consortium 
• Center for Financial Services Innovation
• Microfinance Transparency 
• New Microfinance Handbook

Client Protectionism

• Smart Campaign Client Protectionism Toolkit - http://centerforfinancialinclusionblog.files.wordpress.com/2011/12/20111229_comprehensive-list-of-tools.pdf
  • Guidelines for Avoiding Over-indebtedness - http://smartcampaign.org/tools-a-resources/514
    • Good list of tools, questions and metrics (financial and non-financial to look at the financial strength of a household)
  • Client Welcome Toolkit - http://smartcampaign.org/tools-a-resources/507
  • Client Protectionism in Group Lending Process - http://www.smartcampaign.org/tools-a-resources/288
  • Client Protectionism in Individual Lending Process - http://www.smartcampaign.org/tools-a-resources/100
  • Client Protectionism in India Group Lending Process - http://www.smartcampaign.org/tools-a-resources/461
  • Client Protectionism in Saving Process - http://www.smartcampaign.org/tools-a-resources/286

Social Performance Management

• SPM Resources - http://spmresourcecentre.net
  • SPM & Information Systems
• Interactive Investor Toolkit - http://inthiseconomy.org/SPTF/investors-map.html
• Interactive MFI Toolkit - http://inthiseconomy.org/SPTF/
• SPTF Universal Standards - http://sptf.info/spstandards1

Financial Diaries

• Portfolios of the Poor - http://www.portfoliosofthepoor.com/portfolios.asp
• Financial Diaries - http://www.financialdiaries.com/
  • Financial Diaries Methodology - http://www.financialdiaries.com/methodology.htm

Client Risk Analysis

Client Identity

Pricing Transparency

• Truth in Lending Tables - http://www.mftransparency.org/microfinance-pricing/

Financial Capability

• Modules to offer curriculum and financial literacy training that can easily be delivered to clients