Client Management Features

Client Management Features

Client Identity/Information Management

  • Greater flexibility

  • Configurable Customer and Account ID

  • Expanded standard client attributes

  • Customizable Labels

Client Relationship Management

  • Surveys/Questionnaires (Data Tables)

    • Expand Mifos X data tables to be more usable, provide similar and better functionality than previous question groups

    • Linkage between questions.

    • Associating to workflows

    • Creating a library of data table/survey templates you can activate and use - https://mifosforge.jira.com/browse/MIFOS-5493

    • Tablet app for capturing data tables

  • Any feature around better enabling field staff to have a deeper relationship with customer 

  • CRM

    • Customer Complaints Module

    • Contact History

    • Change History

 

Client Protectionism and Transparency

 

SPM

  • Integration with PPI

  • Better SPM Reports

  • Integration with other poverty assessment tools like MPAT

  • General scoring tools/documentation

Client Risk Analysis

  • Integration with standard credit bureaus

  • Integration with product suites like Inventure

Financial Capability