Practical Problems in the Field

If all my branch staff has changed, how can new staff know where the center meeting is located

Moheeb: need good follow-up with staff.
Amit: only have margin of 12% and need to manage everything for staff within that small gap.
Polly: Meeting schedules for each meeting is in the system - venue, time, address
- Amit: Have the address but staff aren't from that area and don't recognize the address.
Michelle: use GPS coordinates

Problem #2

Words and Things are in your everyday life

Can these be merged with Mifos X to find a solution?

Mobile

Revolutionary device even for those who aren't literate through both numbers and voice.

FB/Picasa/Instagram

Right after GRT, can upload the client photo (center inspection photo too)
If client is suitable for lending, upload this to client account
Disbursement of loan - need to verify picture of borrower is same and matches that on identity documents.
Common problem - fake loans where there is no client - just giving a loan to paper

Google Maps

Physical verification of a center or client, BM can draw a map using google map and GPS coordinates to show location of each client.
Start from branch and trace path to the client.
Then put this map in client record so they can view it.
From Head Office, get map from branch to client.
Jado: also want maps to visualize concentrations of poverty or lack of repayments.

SMS

Revolutionary towards go-green initiative
Do e-receipts instead of paper
1 year spend 100,000 Rs for receipt printing at Digamber
If receipt doesn't match - can detect fraud easily
If client pays 100, only gets receipt of 80 - client will recognize that
If value doesn't match, client can call toll-free helpline that is available from that text to detect that fraud.
Direction interaction with client in the field.
- Immediate alerts to let clients know that staff have left and are shouldn't be hosting meeting (prevent fraud from staff)
- Balance etc.

Mail Merge

GPS